Privacy Policy

Effective Date: January 1, 2026

VividMend is a roofing contractor serving Fort Thomas, Kentucky and the surrounding communities since 2022. We respect your privacy and want you to know exactly what information we collect, why we collect it, and how we protect it. This policy explains our practices in plain language.

Information We Collect

When you contact us for a roofing estimate, repair, or inspection, we collect the information you share with us. That includes your name, phone number, email address, and the address of the property where you need roofing work.

We also collect details about your project, such as the type of roof, the problem you are seeing, and any photos you send us. If you pay for services, we collect billing information like your payment method and billing address.

When you visit our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you view. We use this to keep our site running smoothly and to understand how people find us.

How We Use Information

We use your contact information to respond to your request, schedule your estimate or repair, and keep you updated about your project. If you hire us, we use your property address and project details to plan the work and order the right materials.

We may send you service updates, appointment reminders, and follow-up messages about your roof. If you opt in, we may also send occasional tips or promotions about roofing care. You can opt out of marketing messages at any time.

We use website usage data to improve our site, make it easier to navigate, and understand which services people are most interested in. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device. They help the site remember your preferences and understand how you interact with our pages.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We use cookies to keep the site secure, remember your settings, and measure how our pages perform.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect information like how long you stay on a page and which pages you visit. They do not identify you by name.

We may also use third-party services for scheduling, invoicing, or customer communication. These providers only access the information they need to perform their service, and they are required to protect it. We do not allow them to use your information for their own marketing.

Data Sharing and Disclosure

We share your information only when it is necessary to run our business or comply with the law. For example, we may share your name and address with a supplier to deliver materials to your job site. We may share your payment details with a payment processor to complete your transaction.

If we are required by law to disclose your information, such as in response to a court order or a lawful request from a government agency, we will do so. We may also share information to protect the rights, property, or safety of VividMend, our customers, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We keep your personal information only as long as we need it to provide our services and meet our legal obligations. For example, we keep project records for as long as your warranty is active, and we keep billing records for the period required by tax and accounting rules.

When we no longer need your information, we securely delete it or anonymize it so it cannot be linked back to you.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption for sensitive data like payment information, and limiting access to your information to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.

User Rights

You have the right to ask us what personal information we hold about you. You can also ask us to correct any mistakes, delete your information, or stop using it for certain purposes. If you would like to make a request, contact us using the information at the bottom of this page.

We will respond to your request within a reasonable timeframe. To protect your privacy, we may ask you to verify your identity before we act on your request. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We honor those rights for all our customers.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information.

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